GINGIBERI is a fine jewelry brand rooted in craftsmanship, authenticity, and timeless design. Founded by Emily, a certified FGA gemologist and graduate of the Birmingham School of Jewellery — one of the most respected institutions in the field. The FGA title, granted by the Gemmological Association of Great Britain, is globally recognized for its rigorous training and exceptionally high standards.

From luster, surface clarity, and roundness to nacre thickness, the GINGIBERI team carefully selects every pearl by hand. Each pearl must meet strict standards before it becomes part of our designs. We only work with high-quality Akoya, Tahitian, and premium freshwater pearls — chosen not just for their shine, but for their structure, durability, and the quiet elegance they bring.

In GINGIBERI, you find more than just jewelry; you find a piece of art, a slice of elegance, and a statement of sustainable luxury. It is a tribute to the modern woman who is bold, graceful, and conscious of her footprint on this earth. GINGIBERI is not just a brand; it is a movement, a celebration of timeless elegance, and a commitment to a better, more beautiful world.

No worries — simply send the discount code you intended to use to care@gingiberi.com. Once we receive it, we’ll promptly process a refund for the corresponding amount.

Of course! If you haven’t received it, it might be due to an incorrect email address. If that’s the case, please contact care@gingiberi.com to update your email.

We’re so sorry to hear this happened. We recommend contacting your local DHL office first for the fastest update and assistance. In the meantime, please also email the details to care@gingiberi.com so we can follow up on our end. Rest assured, we’re closely monitoring your shipment and are here to support you every step of the way.

Please contact care@gingiberi.com right away — we’ll help you with all the needed details. Don’t worry, we’re here to support you through the customs process.

You’ll earn 1 G-Point for every $1 USD spent. When you're ready to redeem, just follow these simple steps:
1.Log in to your account using the email linked to your past purchases.
2.Click the diamond icon and select “Ways to Redeem” to generate a discount code — every 100 G-Points = $1 off.
3.Apply the code at checkout to enjoy your savings. Each code can be used only once and can be combined with other discount codes.
For more details, visit our guide at https://gingiberi.com/pages/points .

1.Log in to your account using the email you used to place your orders.
2.Click the diamond icon and check the "Your Rewards" section to view your available membership rewards.
3.Copy the discount code and apply it at checkout to enjoy your exclusive savings.
Each code can be used only once and can be combined with other discount codes. .
For more details, visit our guide at https://gingiberi.com/pages/membership-system .

We usually process orders within 2 to 3 business days, and delivery typically takes 3 to 5 business days for most countries.

Some special items may require additional preparation time. If that is the case, it will be clearly stated on the product description page. In the event of unexpected delays, we may need an extra 3 to 5 business days to process your order. If so, we will contact you via email for confirmation.

Normally, shipping is duty-free. However, if any taxes are applied, please don’t hesitate to contact our customer service team at care@gingiberi.com — we will fully refund the tax charges.

Our tax refund policy applies to all countries. Simply send us proof of payment showing the tax amount, and we’ll process the refund for you.

You can submit your request via our Self-Service Return Center for faster processing.

For returns or exchanges within 30 days, or for quality-related issues beyond 30 days, please use the Return Center.

Currently, this service is available only to customers in the US, UK, CA, AU, FR, DE, HK, TW, PH, MY, and TH.

If you're located outside these regions, please contact us at care@gingiberi.com and we’ll be happy to assist you.

Once your return or exchange request is approved, you’ll receive a free return label. Please make sure to send the item back within 7 days of receiving the label to avoid expiration.

The refund will be issued to your original payment method within 3 to 10 business days after we receive and inspect your return.

Please note that the exact time for the funds to appear in your account may vary depending on your card issuer’s processing time.

We’ve partnered with GUILD Gem Laboratory, one of the world’s most respected gemological institutions, to offer third-party certification for select pieces.

Known for its scientific rigor and global grading system, GUILD brings independent validation to our already elevated standards.

We introduced GUILD third-party certification to meet the needs of customers who value formal verification.

Even without a certificate, every GINGIBERI pearl is meticulously hand-selected by our team to ensure top-tier quality in luster, shape, surface clarity, and overall harmony.